.png){kind=logo}
Troubleshooting Blank Lookalike Table in Ocean.io
i'm trying to use ocean.io to start a blank lookalike table - this is what i'm getting
When using the "Write to Table" feature for lookalikes, the error you're experiencing might be related to API key configuration. To resolve this: 1. Go to Settings > Connections 2. Search for Clay 3. Check that your Clay API key is properly connectedOnce you've verified the API key configuration, you should be able to create your lookalike table by: 1. Using the "Write to Table" function 2. Selecting "New Table" for your blank table 3. Choosing the fields you want to include (like company name, domain, similarity score, etc.) Source: Find Company Lookalikes [Clay 101] - Clay University
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Owen C.··Hey Harvey, thanks for reaching out! It looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more! In the meantime, are you able to perform any other searches with Ocean.io? or is it limited to this search using the criteria listed here?
just this
- Owen C.··
Hey Harvey! Following up on a bug we chatted about back in December. For context, our team has put this bug into our backlog (more on that below) but I wanted to check in and see how things are doing! Let me know if you have any other questions or concerns. :)
- Owen C.··
How our Backlog Works: Our product team prioritizes bugs based on the severity of the issue and how widespread of an experience it is with customers. To set expectations, items like this may not be addressed for some time. The timeline is based on the team's current existing set of work and upcoming feature releases, all subject to change. So what happens now? Now that your issue has been logged, I will tentatively mark this as closed. Please note that I will reach out to you as soon as I receive any new information about this bug. If you don’t hear from me, then the engineering team is still working on it. As soon as there's an update, this conversation will automatically re-open on my end and I will follow up with you. Do you have any further questions before I step away from this conversation until I have an update for you?