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Issue with Auto Updates Causing Unwanted Credit Loss

Avatar of Tuğba K.Tuğba K.
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Hi, today i came accross with the same problem. even tho all the auto updates are turned off on my table, it updated all the columns and i wasted 1000 credits pls someone can help me with this?

5 comments

  • Avatar of Channeled
    Channeled
    APP
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    I'm sorry to hear about the unexpected update and credit usage. Let's check a few things to resolve this issue: 1. Verify auto-update settings: • Table level: Click the three dots next to your table name, then "Auto-Update Columns". • Column level: Check each column's "Run Settings" to ensure Auto-Update is off. 2. For running updates, use the "Stop Updates" button to halt current enrichments. 3. To prevent future unintended updates: • Test enrichments on a few rows before updating the entire table. • Double-check auto-update settings regularly. 4. For more control, use conditional runs in column settings to specify when enrichments should run. If you need further assistance, please request human support by clicking "Talk to a person" in this chat.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Tuğba K.
    Tuğba K.
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    no one is contacted me for this problem? 😞

  • Avatar of Tuğba K.
    Tuğba K.
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    I need to get the wasted credits back pls

  • Avatar of Tuğba K.
    Tuğba K.
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    i need immediate help pls