Hi -- have a custom email that refuses to update with it's dependencies https://app.clay.com/workspaces/439929/workbooks/wb_iJ5GmFCofPKA/tables/t_WmYvW7hkYSQu/views/gv_KgQyAGThcPJa row 6
This issue could be related to the auto-update settings of your email validation integration. By default, email validation services in Clay auto-update every 24 hours. If you've disabled this auto-update feature, you might experience stale data problems where dependencies don't refresh properly.To resolve this:1. Check your email validation integration settings 2. Make sure the auto-update toggle is enabled 3. If you prefer not to use auto-update, you'll need to manually refresh the data to update dependenciesIf you need more specific help with your particular setup, please ask for a human agent to assist you. Sources: Findymail integration overview | Documentation | Clay University Enrow integration overview | Documentation | Clay University
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This wasn't solved
I apologize for not solving your issue. Would you like to rephrase your question, or speak with our team?
person
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hey Mathew, thanks for reaching out! Would love to confirm we're on the same page, are you referring to the following email body? If so, which aspects are you referring to within this email body? https://downloads.intercomcdn.com/i/o/w28k1kwz/1323434069/380bfef3adba24406980af6be092/CleanShot+2025-01-06+at+14_02_32%402x.png?expires=1736191800&signature=28ce257307d2b856b83c487129b94e54f92401e9c97ee0c88e6e6e35b654d19c&req=dSMlFc19mYFZUPMW1HO4zSEmHU6INFDgPN6c2XnDXhFGZOojnJokdNhZ%2F6rH%0AetYm%0A
Sorry -- go to the view "All" (with no filters) and it's row 6 there
This is the contact: Sebastián De Larraechea Also, can you explain how editing the emails works with respect to "refreshing" the AI email? For example, if I manually edit an email and then "re-run" the row -- will the email copy refresh or maintain my edits?
Also -- how do I re-run my "Job posting" waterfall? When I rerun the row, the data does not seem to refresh (i.e. some job postings may be dated) https://app.clay.com/workspaces/439929/workbooks/wb_iJ5GmFCofPKA/tables/t_xzBvzx9ouHhs/views/gv_hc3YrwiggmBj
Got it, if you first run the AI email where it returns the body text, then manually edit this body text you'll be left with an overwritten cell. Meaning this cell (with the green triangle in the top right corner) holds the edits you made manually. If you then re-run the column/cell after overwritting it, the results generated from AI will be returned and take priority over the overwritten content if that makes sense. To re-run your job waterfall you can either press the play button in the top right column header titled "Clay Jobs" or you can right click an individual row and select "Run a single row" Hope this helps! Let me know if you have any other questions here. :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1323462798/d62c92acdac70904dfb8ef14388d/CleanShot+2025-01-06+at+14_25_20%402x.png?expires=1736193600&signature=6420e702dbacc997b5d4de406e2ed190b1bffcb81c08b632fcb1e4706428e5fc&req=dSMlFc14n4ZWUfMW1HO4zZEo%2FtsitG96CwDGRvnZzf5Xep0amIVB6uc2SCnZ%0A41FP%0A https://downloads.intercomcdn.com/i/o/w28k1kwz/1323467460/dcc9b44d6973796176dfa0d15552/CleanShot+2025-01-06+at+14_28_53%402x.png?expires=1736193600&signature=ecd490c80b5bb3859ae3ab2f2e67205eb7dce3ba8994029342ecc031590900f6&req=dSMlFc14moVZWfMW1HO4zfwUrjy4EanO%2FdgeMTEJ0gxkwWfRIkikt%2B%2Fm8ulz%0AANpF%0A
So I'm not sure the job waterfall is working correctly If I "force run" the clay jobs column, the other 2 columns don't run If I "force run" the predict leads column, the other 2 don't run And re-running the row doesn't seem to refresh any job column Is there a way to refresh this waterfall without having to run all three columns individually?
You're right - currently there's no single-click way to refresh the entire waterfall at once. Each column needs to be updated separately. Here's how the dependency system works: When you refresh Column A, it only triggers B and C to update if A's data actually changes. If A returns the same data, B and C won't refresh since their source data hasn't changed. For now, you'll need to manually force refresh each column in order: Clay Jobs -> Predict Leads -> Final column. There are no automatic scheduling options for this yet, though we're working on adding more scheduling features this quarter. Let me know if you need help with anything else about the waterfall dependencies or refreshing data.
Got it. Was confused bc this typically works with other waterfalls. Makes sense tho
Could you clarify what you mean by saying it works with other waterfalls?
With my email waterfalls, if I re-run the row, the waterfall will re-run
Feel free to show me an example and I can take that to our team to see why that wouldn't work here!
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
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