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HELP - i can't login to my account (which I pay for)

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HELP - i can't login to my account (which I pay for)

  • Avatar of Clay Team
    Clay Team
    APP
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    Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉

  • Avatar of Matthew Q.
    Matthew Q.
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    Hey Jessica, checking this out!

  • Avatar of Matthew Q.
    Matthew Q.
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    Ok i just changed your account to email and password

  • Avatar of Matthew Q.
    Matthew Q.
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    The email is still set to : jessica@spring-drive.com

  • Avatar of Matthew Q.
    Matthew Q.
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    But when you go to sign in now, just type in your email then click “Forgot Password” to reset this

  • Avatar of Mohan
    Mohan
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  • Avatar of Matthew Q.
    Matthew Q.
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    Mohan Do you have tables on that free trial account? We’re unfortunately not really able to merge accounts. I’d recommend either using the jessica email - or we can cancel/refund the plan on the jessica email and you can upgrade the mohan account

  • Avatar of Matthew Q.
    Matthew Q.
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    I’ll check!

  • Avatar of Mohan
    Mohan
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    thank you - that's probs the easiest way to do it

  • Avatar of Matthew Q.
    Matthew Q.
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    Ok just changed mohan@spring-drive.com to your old account. If you use that email now and reset the password you should be set

  • Avatar of Mohan
    Mohan
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    super thanks! btw, how can I change the name on the account (email is changed) but just want to change the name to Mohan too

  • Avatar of Matthew Q.
    Matthew Q.
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    Will have to ask about that one, may not be something I can edit easily though

  • Avatar of Mohan
    Mohan
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    okay no worries - lower priority, but would like that to happen

  • Avatar of Clay Team
    Clay Team
    APP
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    Gotcha - team is going to make the adjustment

  • Avatar of Mohan
    Mohan
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    thanks matthew

  • Avatar of Mohan
    Mohan
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    Matthew Q. any idea when the name change will happen?

  • Avatar of Matthew Q.
    Matthew Q.
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    Just checked in with dev

  • Avatar of Mohan
    Mohan
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    i just got an email saying i've activated a 14-day free trial account? - this must be a mistake?

  • Avatar of Matthew Q.
    Matthew Q.
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    Yep that is - it’s because there’s a different account. You can ignore