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Issues with Frequent Password Resets and Account Lockouts

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every day I come to login, I have to reset my password. I get this message every time I also keep getting kicked out at the moment?

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Issues with Frequent Password Resets and Account Lockouts | Clay

8 comments

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It sounds like you're experiencing session expiration issues. Here's how to resolve this: 1. First, completely log out of your account 2. Perform a hard refresh of your browser: • For Mac users: • Chrome/Firefox: Cmd + Shift + R • Safari: Cmd + Option + R • For PC users: • Chrome/Firefox/Edge: Ctrl + F5 3. Log back in to your account 4. If you're still having issues, try using an incognito window These steps should help resolve the session expiration problems and prevent you from having to reset your password frequently. The issue is typically related to your session token needing to be refreshed.
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Was that helpful?
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Alex Love
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I keep getting this now - it's constantly booting me out
Bruno (Clay)
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Hi Alex, thanks for reaching out. Taking a look at this now! Sorry about this - could you clear the caches in your browser and see if this addresses the issue?
Alex Love
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I tried this and also tried incognito mode but still have the same issue
Daniel Kupka (Clay)
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Alex - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
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Hi Alex Love! This thread was recently closed by our Support team. If you have a moment, please share your feedback: