It sounds like you're experiencing session expiration issues. Here's how to resolve this:
1. First, completely log out of your account
2. Perform a hard refresh of your browser:
• For Mac users:
• Chrome/Firefox: Cmd + Shift + R
• Safari: Cmd + Option + R
• For PC users:
• Chrome/Firefox/Edge: Ctrl + F5
3. Log back in to your account
4. If you're still having issues, try using an incognito window
These steps should help resolve the session expiration problems and prevent you from having to reset your password frequently. The issue is typically related to your session token needing to be refreshed.
Hi Alex, thanks for reaching out. Taking a look at this now! Sorry about this - could you clear the caches in your browser and see if this addresses the issue?