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New Slack Channel Not Appearing in Clay Integration | Clay

New Slack Channel Not Appearing in Clay Integration

·Nov 04, 2025 06:37 PM·

I have Slack and Clay connected, but I added a new public channel in Slack an hour ago, and it does not show up in the list of Slack channels for some reason. I do see other channels though. Any idea why not?

5 comments

· Sorted by Oldest

Clay Support
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Our Slack integration connects to your workspace through OAuth authentication and allows you to interact with channels for actions like sending messages and finding channel members. [1] The integration requires you to authenticate your Slack account through Settings > Connections or via any integration panel. [2]
However, the documentation doesn't specify how channel discovery works or refresh timing for newly created channels. The integration may need time to sync with your Slack workspace, or there might be specific permissions or settings affecting channel visibility.
What type of Slack actions are you trying to perform with the new channel - are you looking to send messages to it or retrieve member lists?
Clay Support
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If you still need help with your Slack channel issue, I’m here to assist. Would you like to provide more details about what you’re trying to do with the new channel so we can continue troubleshooting?
Hasnain R.
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Clay only refreshes Slack channels periodically try reconnecting your Slack integration to refresh the channel list then it should appear.
Clay Support
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Exactly right! Reconnecting your Slack integration should refresh the channel list and make your new channel visible. [1]
To reconnect: go to Settings > Connections, find your Slack integration, and re-authenticate it. This will sync the latest channels from your workspace.
Did reconnecting solve it for you?
Clay Support
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If you still need assistance with your Slack integration or channel visibility, I’m happy to help. Would you like to share more about what you’re trying to achieve or any other issues you’re encountering?