Apollo Plugin Error: API Inaccessible with Valid Access Token

Katherine P. · 2025-04-20T05:20:25.768Z

I’m having some issues getting the Apollo “Find people at company by job title” plugin to work - my API key is valid but I got this error: ```{"error":"api/v1/mixed_people/search is not accessible with this access token","error_code":"API_INACCESSIBLE"} when trying to use apollo``` Can someone help shed some light here?

Apollo Plugin Error: API Inaccessible with Valid Access Token | Clay

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It seems you're encountering an API access issue with the Apollo "Find people at company by job title" plugin. This error suggests that your current API token doesn't have the necessary permissions to access the specific endpoint required for this action. To help troubleshoot this issue, we'd need to see the full JSON response you're receiving. Could you please copy and paste the entire JSON error message into the chat? This will allow us to better understand the problem and provide more specific guidance. In the meantime, you might want to double-check your Apollo.io account settings to ensure you have the correct API access level for using this feature. The "Find people at company by job title" action requires API access to Apollo's search capabilities.
Sources: Find People at Company By Job Title with Apollo.io Find People at Company By Job Title with Apollo.io | Clay.com
Muhammad S.
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create a new key in apollo and when u are creating it toggle the button 'set as master key' and use that key in clay Katherine P.
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To resolve the "api/v1/mixed_people/search is not accessible with this access token" error, creating a new master key in Apollo and using it in Clay is a good solution. This error suggests your current API token lacks the necessary permissions. Here are steps to try: 1. In Apollo, create a new API key and toggle the "set as master key" option. 2. Use this new master key in Clay for the Apollo integration. 3. If issues persist, try these troubleshooting steps: • Refresh your browser (Cmd/Ctrl + Shift + R) • For data import issues, retry only the affected rows • Use the find people search feature as an alternative while experiencing API issues If you still encounter problems after trying these steps, please request human assistance for further support.
Source: Find People at Company By Job Title with Apollo.io
Muhammad S.
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https://developer.apollo.io/keys/
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To resolve the "api/v1/mixed_people/search is not accessible with this access token" error when using the Apollo "Find people at company by job title" plugin in Clay, try the following: 1. Create a new API key in Apollo.io 2. When creating the key, toggle the "set as master key" option 3. Use this new master key in Clay for the Apollo integration This error suggests your current API token lacks the necessary permissions. The master key should provide the required access to Apollo's search capabilities, which are essential for the "Find people at company by job title" action. If you continue to experience issues after trying these steps, please request human assistance by clicking on "Talk to a person" for further support.
Sources: Apollo.io integration overview | Documentation | Clay University Find People at Company By Job Title with Apollo.io
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Katherine P.
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Muhammad S. thanks! how do I “use that key in clay”? When I try to connect to apollo via clay, I’m prompted to add an appolo.io account, not an api key.
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To use your Apollo master API key in Clay: 1. Go to your profile picture in the top right corner 2. Select Settings 3. Navigate to the Connections section 4. Look for the Apollo integration 5. Click "Add Account" 6. You'll be prompted to enter your Apollo API key Alternatively, when setting up an Apollo enrichment: 1. In the enrichment panel, look for "Account" 2. Click "Add Account" 3. Enter your Apollo master API key This process allows you to use your own API key instead of Clay's default one. If you still have trouble, please request human assistance by clicking on "Talk to a person" for further support.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Muhammad S.
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click on add apollo account nad then you will be asked to input api key
Katherine P.
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I’m not asked to input an api key unfortunately. There’s just an oauth sign in flow.
Muhammad S.
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can you share an ss?
Muhammad S.
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screenshot
Katherine P.
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Here’s a screen rec of the flow:
Bo (.
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Hey - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Katherine P.
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Hi Bo - it’s this one.

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