Recovering Idle Clay Credits After 4 Months: Can I Access Them Now?

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Hey! We had 4 months of idle time of clay credits thinking they were rolling over, is there any way to get access to them?

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Clay Team
APP
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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Atanas
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Hey, I wouldnt say there is a table, just found that out. Also was looking at the tool earlier and thought predictleads did not charge a credit if nothing was found ( because linkedin didnt ) and it burned through all of them....
Clay Team
APP
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Hey Atanas, thanks for reaching out:) Currently, credits unfortunately don't roll over. To be able to tell how much an enrichment will charge per run, look for the green credit icon beside a given enrichment (attaching screenshot below). What's the email address associated with your account? If you're on a trial, we can extend it one time but after that you will have to upgrade tiers/wait for your next credit reload date to have more credits. Hope this helps:)
Clay Team
APP
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d10f8ee6-9d4c-470e-a30e-8cadbd9a7d57.png(264 kB)
Atanas
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Hey! Email associated is contactatanas@gmail.com , we got 5 months, and thought they rolled over so 4 months of credits werent touched at all.
Atanas
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I thought it worked as linkedin job openings where if nothing is found you are not charged....
Clay Team
APP
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DMing you

Clay Team
APP
·
·
Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Atanas
·
·
Hey, I wouldnt say there is a table, just found that out. Also was looking at the tool earlier and thought predictleads did not charge a credit if nothing was found ( because linkedin didnt ) and it burned through all of them....
Clay Team
APP
·
·
Hey Atanas, thanks for reaching out:) Currently, credits unfortunately don't roll over. To be able to tell how much an enrichment will charge per run, look for the green credit icon beside a given enrichment (attaching screenshot below). What's the email address associated with your account? If you're on a trial, we can extend it one time but after that you will have to upgrade tiers/wait for your next credit reload date to have more credits. Hope this helps:)
Clay Team
APP
·
·

d10f8ee6-9d4c-470e-a30e-8cadbd9a7d57.png(264 kB)
Atanas
·
·
Hey! Email associated is contactatanas@gmail.com , we got 5 months, and thought they rolled over so 4 months of credits werent touched at all.
Atanas
·
·
I thought it worked as linkedin job openings where if nothing is found you are not charged....
Clay Team
APP
·
·
DMing you