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Fix Query Timed Out Error: Troubleshooting Tips and Solutions | Clay

Fix Query Timed Out Error: Troubleshooting Tips and Solutions

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Keep getting "Hey friend, this query timed out! Please try again or reduce the number of companies in your search." Who knows how to fix

4 comments

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To resolve the timeout error, try these steps: 1. First, perform a hard browser refresh by pressing Cmd/Ctrl + Shift + R 2. If the error persists, try running only the affected rows using the error retry option 3. As a workaround while experiencing these issues, you can use the find people search feature to locate companies and people
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Is that what you were looking for?
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.