Assistance Needed: Upgrade Issue with Main Account Linked to Tony Mai | Clay

Assistance Needed: Upgrade Issue with Main Account Linked to Tony Mai

One of our accounts seems to be upgraded to a new version but our main account has not been. Can you help us with this? The main account is linked to Tony Mai (tony@cnnect.ai)

14 comments

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Plan upgrades happen on an account-by-account basis when users choose to upgrade their plan. When an account is upgraded, the change takes effect immediately - the billing cycle resets and new features become available right away. If you'd like to upgrade your main account linked to Tony Mai, you can do this through the billing section of your account settings. Source: FAQ | Clay.com
Jenna M.
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No I mean we have the new features clay has rolled out in one of our accounts but not the other (Tony's is missing it) and this is our main account. Can we have these turned on as they were for other?
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.
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Hey Jenna, thanks for reaching out! Could you clarify which features you're looking for access to? For context, we have some features in testing/experimentation, which means that they are not ready for general access yet.
Jenna M.
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Hey Tanvi R.! Makes sense, I’m looking for the HTTP API AI helper feature and the ability to create templates for enrichment columns outside of AI templates. Specifically the look up row and write to other table enrichments. Would you be able to help us with this? For our main account under Tony Mai
Tanvi R.
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Hey Jenna, thanks for clarifying! I just checked Tony's account under this email tony@cnnect.ai and it looks like he has access to the same Clay workspaces that you do. This means that both of you have access to the same features! https://downloads.intercomcdn.com/i/o/w28k1kwz/1265431813/23d97438d16fff88bebd80b26880/CleanShot+2024-11-25+at+16_31_40%402x.png?expires=1732572000&signature=9d42d02b314e4e0cc3247bce4979f92252e6fbb118c2c20e19758de9800c41e7&req=dSIhE819nIleWvMW1HO4zYyX4XOEjKYQRL95Gl67DrEdX2uslFrdecqNuPrB%0AHRJn%0A
Jenna M.
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I am a user on his account but I also have my own under Jenna@cnnect.ai and it has some UI upgrades and has the HTTP API and template enrichment columns features I mentioned.
Tanvi R.
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I see Jenna, thanks for clarifying! I'll get these features enabled for you in the Cnnect Space workspace
Jenna M.
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Thank you so much Tanvi!! Really appreciate your help!
Tanvi R.
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My pleasure Jenna! I just sent a request to our engineering team and will follow up with you once I have an update!
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Tanvi R.
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Hey Jenna, all the features you requested are still in Beta testing which is why we have to manually enable them for this workspace. We just turned on the AI autofill for HTTP API columns for you. Working on getting the other features enabled. Feel free to share any feedback you have on these features before they go live to the general public!
Jenna M.
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Amazing thank you so so much! Being able to make a template of the Write to Other Table enrichment is literally going to save me several hours of work, such a game changer of a feature in my opinion!
Channeled
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Hi Jenna M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Jenna M.!