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Account Locked Error When Creating New Account

Avatar of Richard O.Richard O.
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Hi! Was creating a new account, but it was immediately hit with an account locked error!

5 comments

  • Avatar of Channeled
    Channeled
    APP
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    We're sorry to hear about the issue with your new account. Your account may have been locked due to our robust security measures to combat increasing spam usage of free trial credits. This can happen regardless of having paid credits. We apologize for any inconvenience this has caused. Our team will review your situation as soon as possible and provide updates. To resolve this issue, please request human assistance by clicking on "Talk to a person" in this chat. Our support team can investigate your specific account situation and work on restoring your access.

  • Avatar of Daniel K.
    Daniel K.
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    Hey there, thanks for reaching out. I don’t see an account under r*****@***.*o—could it be linked to a different email? If so, feel free to reach out to verification@clay.com directly so the team can help you unblock your account. If there's anything else I can assist you with, please let me know! 😊 Have a great Monday, Daniel

  • Avatar of Richard O.
    Richard O.
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    Hi! I reached out directly via email, but there hasn't been a response yet! I'll dm you the actual email

  • Avatar of Bo (.
    Bo (.
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    Hey! For future reference, feel free to send it here so our team can help you faster. Looking forward to your DM.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.