Issues with People Table Not Syncing Company Data Properly | Clay

Issues with People Table Not Syncing Company Data Properly

Having an issue that's affecting my daily workflow. I have a people table that is connected to a company Table, but some people are being added without the company record ID causing the data to not flow from the company table to the people data. Some are missing all data and some like rows 1959 and 1596 are missing only some of the data.

14 comments

Channeled
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To fix the issue with missing company record IDs in your people table, you can use the "write to table" feature to update the connections. Here's how: 1. Ensure your company table has the correct company data. 2. In your people table, use the "write to table" feature to link people to their respective companies. 3. Set up the enrichment column by clicking on Add Column > Add Enrichment > Search and select "write to table". 4. Choose the appropriate matching criteria (e.g., company domain or LinkedIn URL). 5. Run the enrichment to update the connections. After this process, rerun the lookup in your people table to pull the enriched company data. This will refresh the connection and should resolve the missing data issue. If you need further assistance, please request human support by clicking on "Talk to a person".
Sources: Find People [Clay 101] - Clay University Enrich People (Waterfalls) [CRM Enrichment] - Clay University
Doug D.
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The above will not work because there is no matching criteria
Doug D.
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https://app.clay.com/workspaces/522397/workbooks/wb_okjUVj3KFEgE/tables/t_dwSh5wE58guQ/views/gv_9TUCrVkP9KAs
Bo (.
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Doug - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Doug D.
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Thanks. Yeah idk why this keeps happening on its own and then I have reconfigure everything because it stops pulling some of the field data into the people table
Bo (.
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Hey, Sorry about that — we’ll keep you posted as we look into it. Let me know if you need anything else meanwhile!
Doug D.
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Hey Bo (. just checking back on this. Thanks!
LuisArturo
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Hey there Doug thanks for reaching out, sorry for the delay, just giving an update the team is still looking into the cause of this issue.
Doug D.
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Ok
Doug D.
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Kindly let me know when there is an update
Doug D.
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LuisArturo
Daniel K.
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Hey Doug, good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
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Doug D.
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Thanks. Seems to be fixed, I'll reach back out if I have any other issues.