Troubleshooting Apollo and Clay API Connection Errors

Jacques D.

I have connected my apollo to my clay via API but when I try to enrich using apollo - I get the following message

{"error":"api/v1/mixed_people/search is not accessible with this api_key","error_code":"API_INACCESSIBLE"}

What am I doing wrong

5 comments

Jacques D.
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PS I have the professional level apollo account
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This error typically occurs due to one of these reasons:1. Your API key may not have the necessary permissions to access the enrich endpoint 2. The API key might be invalid or inactive 3. Your API key might not be properly configured for the specific endpoint you're trying to useTo resolve this, you should:1. Verify that your API key has the correct permissions for the enrich endpoint 2. Double-check that your API key is active and correctly entered 3. If the issue persists, you may need to review your API key's configuration in Apollo.ioFor detailed guidance on properly configuring your API key, you can reference Apollo.io's documentation. If you need further assistance with this issue, please click on "Talk to a person" to request human assistance. Source: Apollo.io - Clay University
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If you're receiving a 403 Forbidden response indicating your API key is invalid, this could be happening for a few reasons:1. Your API key may not be authorized for the enrich endpoint 2. Your API key might not have sufficient permissions 3. There could be endpoint restrictions on your API keyTo resolve this issue:1. Verify that your API key has the proper permissions to access the enrich endpoint 2. Double-check that your API key is active and entered correctly 3. If the above steps don't resolve the issue, you may need to check with Apollo's support team about your specific endpoint access permissions Source: Apollo.io - Clay University
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Hi Jacques D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Jacques D.!