Is it possible to get some human support - I am having real issues with the 'Find People' function - it's delivering completely out of date or incorrect results. One example the person left the listed company 9 years ago! Another has pulled through the job function of 'Pilot' despite me doing an exact match for CEO. I get there will be small bugs, but I'm finding bugs continuously at the moment. Last week it was Smartlead lookups, now this.
Human please
Hey there, I understand your frustration with the Find People results.
We did have some issues with Find People search this morning including a Severity 1 incident, which might explain what you experienced.
For better results, try using the "Enrich Person from Profile" enrichment after Find People - it typically gives the most live and up-to-date information.
Can you share your table link so I can take a look at the specific issues you're seeing? It seems like the one you shared is deleted.
Let me know if you have more questions.
Hey Bo (. - I actually got so annoyed I just deleted the table to start all over again 🤦♂️ but if you had a Severity 1 incident it might explain why I was getting such inaccurate data - I've used Find People before and it's always been fairly accurate so I was surprised to see the data it was pulling through. I have pulled a new company table and I will reach out once I do the 'Find People' and if I have any issues with it
Also, is there a way to view the incidents so we can make ourselves aware if there are issues with Clay? Would make it easier to understand from our end
Hey, very sorry for this. You can check for any ongoing or past incidents at https://status.clay.com. Let me know if you have more questions.
Awesome thanks Bo (.
I'll be trying to rebuild the table today with Find People and will let you know if I hit any issues