Issues with 'Find People' Function – Outdated Results and Bugs

Is it possible to get some human support - I am having real issues with the 'Find People' function - it's delivering completely out of date or incorrect results. One example the person left the listed company 9 years ago! Another has pulled through the job function of 'Pilot' despite me doing an exact match for CEO. I get there will be small bugs, but I'm finding bugs continuously at the moment. Last week it was Smartlead lookups, now this.

8 comments

Jonathan M.
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Human please
Jonathan M.
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https://app.clay.com/workspaces/573790/workbooks/wb_0swalpbG8oV9kHsD6Kj/tables/t_0sxn67aSCgF6BcBo9Ac/views/gv_0sxn67bvS4beC88endD
Bo (.
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Hey there, I understand your frustration with the Find People results.
We did have some issues with Find People search this morning including a Severity 1 incident, which might explain what you experienced.
For better results, try using the "Enrich Person from Profile" enrichment after Find People - it typically gives the most live and up-to-date information.
Can you share your table link so I can take a look at the specific issues you're seeing? It seems like the one you shared is deleted.
Let me know if you have more questions.
Jonathan M.
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Hey Bo (. - I actually got so annoyed I just deleted the table to start all over again 🤦‍♂️ but if you had a Severity 1 incident it might explain why I was getting such inaccurate data - I've used Find People before and it's always been fairly accurate so I was surprised to see the data it was pulling through. I have pulled a new company table and I will reach out once I do the 'Find People' and if I have any issues with it
Jonathan M.
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Also, is there a way to view the incidents so we can make ourselves aware if there are issues with Clay? Would make it easier to understand from our end
Bo (.
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Hey, very sorry for this. You can check for any ongoing or past incidents at https://status.clay.com. Let me know if you have more questions.
Jonathan M.
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Awesome thanks Bo (.
Jonathan M.
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I'll be trying to rebuild the table today with Find People and will let you know if I hit any issues

Issues with 'Find People' Function – Outdated Results and Bugs | Clay