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Troubleshooting Zenrows Integration Issues: Need Assistance
This integration has been running for the past few hours (Zenrows), and nothing has happened. I tried force running, but again, nothing. Can you please help me fix it?
This integration has been running for the past few hours (Zenrows), and nothing has happened. I tried force running, but again, nothing. Can you please help me fix it?
Hey there Alexander thanks for reaching out, taking a look at this for you, unfortunately this is occurring because Clay is currently limited to running 10 request a batch with Zenrows and it currently trying to run for a large amount of rows.
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Hi Alexander T.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
LuisArturo I never had issues like this before? How can I fix it?
It's not running even if I try with Clay credits and it is super urgent to fix it. Can you assist me with that please?
Hi Alexander, I see timeouts occurring on Zenrows' side and some website errors. Here's what to do: 1. Retry running the integration 2. Note: Timeouts happen when Zenrows takes too long to respond, there's nothing we can do here but re-runing should fix this. 3. Check if websites exist for failing entries. I do see quite a bit of errors due to this. If you're a API key users: Concurrency limits apply to your own account settings/plans so that could be a possibility but typically you would have an error showcasing this. Let me know how the retires goes
I reran the integration 5 times since yesterday but it doesn't fix it. When I manually check- the websites show no error. It happens both with my API and when using clay credits. Should I contact their support team?
via email to see if they can provide any further information. That would make more sense, yes. I'll also check with the team on the backend since it's quite strange and it looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more! I also recommend reaching out to them via email to see if they can provide any further information.
Okay, please keep me updated
Hey Alexander, I wanted to give you a heads up that SimilarWeb is currently blocking those scraping requests, and we're waiting for updates from the ZenRows team about a potential resolution. In the meantime, I'd love to understand what specific data points or insights you're getting from your current scraping setup that you're not finding in our direct SimilarWeb enrichment? This would help us ensure we're meeting your needs through official integration channels since the scraping isn't working for the moment. https://downloads.intercomcdn.com/i/o/w28k1kwz/1257914180/f49b6192c31781d43603503b95b6/CleanShot+2024-11-19+at+_46AIE0iGTQ%402x.png?expires=1732034700&signature=af3f4ad755c7aaed33802ff025293aaf086c4a4833568143a9160cb3784f413b&req=dSIiEcB%2FmYBXWfMW1HO4zXUj8Clu0S3ZzXRvsynFQsLdlIWDuCL717FfCEDs%0A3aRF%0A