Assistance Needed: Lost Access After Domain Change in Clay Workspace

Michael Ingram · 2025-02-13 17:12:09.573022+00

Hi Clay team - we changed our primary domain and have lost access to our workspace. Can someone help us out?

Assistance Needed: Lost Access After Domain Change in Clay Workspace | Clay

12 comments

· Sorted by Oldest

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When you sign up with a new domain, you'll automatically be placed in a new workspace with a trial period. To regain access to your existing workspace, you'll need to be explicitly invited back by someone who still has admin access to that workspace. Please ask a current workspace admin to invite you through Settings > Team > +Invite with your new email address. Source: Invite Members to Your Workspace
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Was that helpful?
Michael Ingram
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I am the admin and owner of that workspace...
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Since you are the admin and owner, you will need to reach out to our support team directly for assistance in regaining access to your workspace. This is a special case that requires manual intervention since the automatic domain-based workspace assignment has separated you from your owned workspace.Please explicitly ask for a human agent in this conversation so they can verify your ownership and help restore your access.
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Is that what you were looking for?
Channeled
APP
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Michael Ingram
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I need help from a human, please.
LuisArturo (Clay)
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Hey there Michael thanks for reaching out, sorry to hear that this happened. Can you confirm the name of the workspace that you need access to?
Michael Ingram
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All good! Yes, the old workspace was SalesOps.io
Michael Ingram
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(we switched from salesops.io to growintandem.com)
LuisArturo (Clay)
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Got it and to confirm the new email here is michael@growintandem.com correct?
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
When you sign up with a new domain, you'll automatically be placed in a new workspace with a trial period. To regain access to your existing workspace, you'll need to be explicitly invited back by someone who still has admin access to that workspace. Please ask a current workspace admin to invite you through Settings > Team > +Invite with your new email address. Source: Invite Members to Your Workspace
Channeled
APP
·
·
Was that helpful?
Michael Ingram
·
·
I am the admin and owner of that workspace...
Channeled
APP
·
·
Since you are the admin and owner, you will need to reach out to our support team directly for assistance in regaining access to your workspace. This is a special case that requires manual intervention since the automatic domain-based workspace assignment has separated you from your owned workspace.Please explicitly ask for a human agent in this conversation so they can verify your ownership and help restore your access.
Channeled
APP
·
·
Is that what you were looking for?
Channeled
APP
·
·
Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Michael Ingram
·
·
I need help from a human, please.
LuisArturo (Clay)
·
·
Hey there Michael thanks for reaching out, sorry to hear that this happened. Can you confirm the name of the workspace that you need access to?
Michael Ingram
·
·
All good! Yes, the old workspace was SalesOps.io
Michael Ingram
·
·
(we switched from salesops.io to growintandem.com)
LuisArturo (Clay)
·
·
Got it and to confirm the new email here is michael@growintandem.com correct?
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.