Urgent: Company Credits Issue - Immediate Support Needed

Okan M.

Hi Support, I have a big Issue with our Companies Credits.. Please get back to me

5 comments

Clay
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If you're running out of credits, you have two options: 1. Purchase credit top-ups for a one-time need: • Go to Settings > Plans and Billing > Purchase Credits • Select the amount needed and click Continue • These will be added instantly without changing your plan 2. Upgrade your plan for ongoing increased usage: • Go to Settings > Plans and Billing > Change Plan • Select the next tier in your pricing plan • Click Upgrade Plan Note that credit top-ups cost 50% more than the typical cost per credit of your existing plan.
Sources: Running Out of Credits FAQ | Clay.com Purchase Credits and View Amount of Credits Left for the Month Credits | Documentation | Clay University
Bruno R.
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Hi Okan, thanks for your message! It looks like you spent most of your credits in these three tables over the past 7 days: 1. You spent 96,796 credits in this table: https://app.clay.com/workspaces/303068/tables/t_0syeqz6QdTWqcY76iGK For this table these are the top five spending actions: - smarte-enrich-company: spent 79,848 credits - enrich-company: spent 16,879 credits - hg-insights-enrich-company: spent 44 credits - crunchbase-enrich-company-financials: spent 15 credits - use-ai: spent 9 credits 2. You spent 3,204 credits in this table: https://app.clay.com/workspaces/303068/tables/t_0syf85ftbtZaGHUDFEw For this table these are the top five spending actions: - enrich-person: spent 990 credits - reverse-contact-find-linkedin-profile: spent 759 credits - use-ai: spent 534 credits - google-company-to-domain: spent 392 credits - leadmagic-find-linkedin-profile: spent 270 credits 3. You spent 52 credits in this table: https://app.clay.com/workspaces/303068/tables/t_CuxPZ3tN2Q4o For this table these are the top five spending actions: - get-counts-for-profiles-with-mixrank: spent 52 credits
Channeled
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Okan M.
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Hi Bruno
Okan M.
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unfortunately our GTM at our company is still on hold due to the credits which were used up by this on sequence "smarte-enrich-company: spent 79,848 credits" since this sequence went on auto-run and did not stop after we tried to stop it even though it said "All runs are beings cancelled, please allow a few mins for this change to take effect" and now we were left with not credits the next morning.. Inside of the chat the AI agents was already texting me "We can process a one time refund for you. To prevent accidental spend from happening again in the future, disable auto-update for specific columns or entire tables."