.png){kind=logo}
Issues Loading Emails for 400 Person Clay Table
I have a clay table of about 400 persons but I can't load more emails and I have enough credits, Can you tell me why that is? Everytime I click 'run all rows that don't have errors" I get nothing.
I have a clay table of about 400 persons but I can't load more emails and I have enough credits, Can you tell me why that is? Everytime I click 'run all rows that don't have errors" I get nothing.
Let me help you troubleshoot this issue. Here are a few steps you can try: 1. First, try testing with a small sample of about 10 rows to identify any potential errors in your setup. 2. If that doesn't work, you can try different run options: • Use "Force Run All Rows" by right-clicking on the column and selecting this option • Or try "Run Starting from a Specific Row" to narrow down where the issue might be occurring 3. Check if the waterfall is actually running but not showing results. Sometimes, emails might be found but fail validation checks, causing the waterfall to continue running.If these steps don't resolve your issue, please ask for human support to investigate your specific table setup. Sources: Run Options Guide: Ways to save Clay credits | Clay University Enrich People (Waterfalls) [Automated Inbound] - Clay University
All these dont work. Force run is not an option in my dashboard. I will need human help. Here is the table : https://app.clay.com/workspaces/154849/tables/t_KC4nnvAmkQ25/views/gv_2ad4UF7kSCUE
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hey Jesse, thanks for reaching out! The reason why this happened is because one of the inputs for the waterfall (company name) was switched to use the company name that is sourced from a data provider that exists in the Find Mobile Number waterfall (RocketReach) instead of using the company name that already exists in it's own text column. This caused the waterfall to stop running halfway through and not return any of the emails you were looking for. I created a 'Master' view which shows all of the columns that exist in your table to show you the entire waterfall flow. After adjusting the input to use the intended 'Company Name' and re-running the cells the waterfall has already found 8 emails where previously there were none. Hope this helps! Next steps would be to re-run the work email waterfall for the other 385 rows. I've given you a bit of a credit boost to do this as well! Let me know if you have any other questions or concerns here. :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1297020046/cd427fd575949381a17719081c45/CleanShot+2024-12-13+at+16_33_37%402x.png?expires=1734127200&signature=a46bb59d91dbdfe68cbe32b051ecb0e6a023ed0fcf7a629e95f499a590191235&req=dSIuEcl8nYFbX%2FMW1HO4zU17BpZfGBK%2FbSFYJKZbEmswRE9Frv5LHYNhkNnx%0ALFKA%0A
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.