Issue with Adding OpenAI Integration: Error Message Details Needed

👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

Derek S. You may need a higher tier OpenAI API key. If you're just getting started with OpenAI, you're rate limited.

Hi Derek, thanks for reaching out. It looks like you're experiencing issues related to your API usage tier. Can you share a screenshot of the lower section of the page at this URLso I can take a look at you tier?

We have the chat gpt 4o version. That isn't enough?

Derek S. that's your GPT model, not your usage tier

OpenAI has rate limits for different account tiers. Your tier increases as you use the API, but you're going to be limited for the time being

Ok good to know.

Derek S. if you need a larger rate limit, you can use Clay's credits with their high rate limit API key, or wait for your account to increase its use tier.

Gotcha. thank you.

Thanks for weighing in on this Jacob. I'll add some context on this as well: We now require 30,000 TPM (tokens per minute) for ChatGPT columns and 450,000 TPM for Claygent. If you’re trying to use Claygent with a model lower than Tier 2, it won’t work. However, ChatGPT will still work fine in these cases. You can check your ChatGPT usage or limits at the following links: • Usage • Limits • Usage Tiers ​ Their support team will always grant you the request if you have prepaid the minimum amount required and they’ll be quick to assist if you need to increase your limits or troubleshoot any issues.

Derek S. You'll have to add $51 into your balance + wait for 7 days for the API integration

I created an open ai account, paid, waited 7 days and it never went up to Tier 2. I tried to contact support, and got this reply: Hi there, Thank you for reaching out to us. Based on the information provided, it looks like your payment of $60 was successfully processed on October 3, 2024, and your account is currently in Trust Tier 1. Trust Tiers are determined not only by payment history but also by factors such as usage patterns and compliance with our policies. If you're looking to advance to the next Trust Tier to increase your limits or access additional features, here are a few steps you can consider: Continue Using the API: Regular and compliant use of the API can help demonstrate your account's reliability and potential need for higher usage limits. Ensure Compliance: Make sure your use of the API complies with OpenAI's policies and guidelines. Accounts that follow our guidelines are more likely to be considered for higher Trust Tiers. Review Your Usage: If your current usage is close to your limits and you have a clear need for higher limits, this can be a factor in advancing to the next tier. If you believe your account should be considered for a higher Trust Tier based on your usage, needs, or other factors, you can directly request a review of your limits from the Usage Limits page in your account settings. There, you'll find an option to "Need help?" where you can submit a request for a higher limit. Our team will review your account's usage and history to determine if an adjustment can be made. Please note that Trust Tier adjustments are made at the discretion of OpenAI, based on a comprehensive review of account activity and adherence to our policies. If you have any specific questions about your account or need further assistance, feel free to let us know! Best, OpenAI Team Also, there doesn't seem to be any "Need help?" option on the the Usage Limits page to submit a request for a higher limit. Not sure what to do.

Hi Jon, hmm not really much we can do here. Can you please reach out to support and say you cannot find the "Need help?" option to submit a review to request for a higher limit? I'd be curious as well what they respond. Please keep us updated. In the meantime, feel free to test out our Clay-managed OpenAI credits. Sorry about that!

Weird, not a big deal. Just kind of annoying.

On open AI's part.

Daniel K. They emailed me this morning and bumped me up to Tier 2. 😀 They were actually really nice and even apologized: First off, we're very sorry for the delay in getting back to you. As we've scaled quickly, we have been working hard to catch up with all the interest and outreach from customers like you. We have bumped you up to Tier 2 based on your actual consumption level. You can verify this in the 'Limits' section of your account settings. In the future, you will automatically move to the next usage tier as your usage of the OpenAI API and your spending on our API increase - I think they just wanted to see some usage. I used gpt-40 mini for a couple small tasks on the table, for like $0.60 worth of usage.