Troubleshooting GPT-4o Access Issues for ChatGPT Plus Users

i'm trying to add connection to my Open AI account but even with the API key Clay's erroring out saying that "The model gpt-4o does not exist or you do not have access to it." - I'm on ChatGPT Plus plan so shouldn't this be working?

4 comments

Channeled
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It appears there might be a typo in the model name "gpt-4o" - this isn't a valid OpenAI model name. To resolve this, you can try these steps: 1. Double-check that you're using the correct model name when setting up the integration 2. Verify your OpenAI API key is valid by checking your API keys page at platform.openai.com/api-keys 3. Ensure your OpenAI plan meets the required usage limits - you'll need at least 30,000 TPM (tokens per minute) for ChatGPT columnsYou can connect your OpenAI API key through Settings > Connections > Add Account, or through the Model > Account > Add Account option when setting up an AI enrichment. Source: Use AI integration overview | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Daniel K.
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Hey there, thanks for reaching out! ☺️ ChatGPT Plus plan will not work, you'll need the OpenAI API key. To obtain an OpenAI API key, you should visit the OpenAI API Key Page at https://platform.openai.com/api-keys. Once there, you can create an API key that will be used for integrating with Clay. If you are on a paid plan with Clay, you have the option to use your own API key for models other than Claygent. To add your API key to Clay, navigate to the Model > Account > Add Account section within the enrichment panel. Please note: Today, Clay requires 30,000 TPM (tokens per minute) for "ChatGPT - Generate Text" columns and 450,000 TPM for Claygent. "ChatGPT - Generate Text" will work with any tier, as long as the API key has access/can be used. To use Claygent*,* a Tier 2 API key from OpenAI will work, as it supports the required TPM rates. You can check your OpenAI API usage or limits following these links: • Usage • Limits Their support team can help if you need to increase your usage limits. I believe you can request a review from the “Usage Limits” page in your OpenAI account settings. Just click on “Need help?”, submit your request, and they’ll review and follow up with you. If there's anything else I can assist you with, please let me know! 😊 Have a great Thursday, Daniel
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Hi Ryan C.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: