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Issue with Adding Leads in Clay Table After Using Credits | Clay

Issue with Adding Leads in Clay Table After Using Credits

·Jan 22, 2025 05:13 PM·

Hey I was adding a source on a table, it took credits but did't add the leads. Can you please ceck? Table link: https://app.clay.com/workspaces/324815/tables/t_rT8UmobmMGPo/views/gv_nQxQFp9qtptv Table id: t_rT8UmobmMGPo

9 comments

· Sorted by Oldest

Channeled
APP
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There could be a few reasons for this situation: 1. If you're using a 'Find People' source, there might be search filter limits applied. For example, if you have a restriction on the number of people per company, the final import will reflect these limits even if the preview showed more results. 2. It's important to note that building lists from sources like LinkedIn, Google Maps, GitHub, CRMs, and websites is free - you only pay credits for data enrichment actions like finding contact information or retrieving firmographic data.To resolve this, you should: ** Check your search filter settings ** Review any applied restrictions * Adjust these settings before importing if you want to include more leads Source: Actions That Use Credits vs. Actions That Don't
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.
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Hi Faheem, thanks for reaching out! Did you add another Ocean.io source?
Tanvi R.
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If so, it looks like the source results you pulled were added to your table but then deduped
Tanvi R.
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This means that you've likely hit the limit of all possible results through your source filters
Faheem G.
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Hey Tanvi R. Yes, I used! It showed that you can't add more than 20 source. but why it took more than 250 credits? Can I get back?
Tanvi R.
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I see Faheem, apologies for the confusion. Just added those credits back to your workspace - Cheers!
Faheem G.
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Thank you!
Channeled
APP
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Hi Faheem G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: