Account Locked for Fraud Protection: Login Issue Resolution Needed

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I can't log in - here's the error I'm getting: “Oh no! Your account has been temporarily locked for fraud protection. Please reach out to verification@clay.run to unlock your account.” Can you fix it please?

6 comments

Channeled
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As mentioned in the error message, you'll need to reach out to verification@clay.run to unlock your account. This temporary lock is part of our security measures to combat spam usage of free trial credits.
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Dmitry
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I reached out 4 times to verif email address and and havent received a reply
Stefano
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We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Unfortunately, we won't be able to unlock this email for you but if you have one that you've used previously that is locked, let us know and we can unlock it for you.
Channeled
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Hi Dmitry! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.