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02 Support

Clay Campaigns Not Associated After Updating Smartlead Plan

Avatar of Rebecca L.Rebecca L.
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I just changed my subscription plan for my Smartlead account in the middle of exporting leads from Clay to Smartlead. Now that I changed my plan on Smartlead, Clay is not finding any of my campaigns associated with my account. I refreshed my API key. Please let me know how I can fix this.

7 comments

  • Avatar of Clay T.
    Clay T.
    APP
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    Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉

  • Avatar of Clay T.
    Clay T.
    APP
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    Hi Rebecca L., sorry for the delay!

  • Avatar of Clay T.
    Clay T.
    APP
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    When you say you refreshed your API key, do you mean you deleted it and then reconfigured it?

  • Avatar of Rebecca L.
    Rebecca L.
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    Yes. In the middle of Clay pushing my contacts to Smartlead, I realized I was going to run out of credits in Smartlead to add new leads. So then I quickly upgraded my Smartlead plan but at that point I was getting errors from Clay. So then I refreshed my API key and now it won't connect properly

  • Avatar of Rebecca L.
    Rebecca L.
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    I tried disconnecting my Smartlead account, signing out of Clay, signing back in, re-authenticating my account, and it's still not allowing me to select any of my email campaigns.

  • Avatar of Rebecca L.
    Rebecca L.
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    Please disregard this support ticket, I was able to re-establish the connection to Smartlead