Request for Refund After Plan Upgrade in Clay Workspace

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hey guys I need support. we need help downgrading a plan, we upgraded by accident but it didnt work out how we want to, the update is recent (few hours ago) and we didnt use any credits, is that possible?

5 comments

· Sorted by Oldest

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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Mark L.
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Hey Julius, thanks for getting in touch. You may have seen, Clay doesn't have proration today, in part because all features and credits for the new plan are supplied immediately on payment. All that said, the previous Starter payment has been canceled, credits removed, and refund submitted. The refund should reflect on your end within 10 days. If you don't see it after 10 days, let us know, and we'll check with our providers.
Julius B.
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okay thanks
Mark L.
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You're welcome! Please keep in touch as new items come up. :)
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Hi Julius B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Mark L.
·
·
Hey Julius, thanks for getting in touch. You may have seen, Clay doesn't have proration today, in part because all features and credits for the new plan are supplied immediately on payment. All that said, the previous Starter payment has been canceled, credits removed, and refund submitted. The refund should reflect on your end within 10 days. If you don't see it after 10 days, let us know, and we'll check with our providers.
Julius B.
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okay thanks
Mark L.
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You're welcome! Please keep in touch as new items come up. :)
Channeled
APP
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Hi Julius B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: