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Issues Logging into Clay After Company Rebranding and Domain Change

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Hey everyone, we recently rebranded our entire company and changed the name of all our domains. Now I can not login to Clay. What is the best way to resolve this?

Issues Logging into Clay After Company Rebranding and Domain Change | Clay

6 comments

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Here are some steps you can try to resolve your login issues: 1. First, try logging out completely and then logging back in to refresh your session token. 2. If you're still experiencing issues: • Clear your browser cache • Refresh the page 3. If you used password authentication previously: • Click on "forgot password" on the login page • You'll receive an email with password reset steps • Follow the instructions in the email to set up your new login credentials If these steps don't resolve your issue or if you used a different login method (like Google or SSO), you'll need to request help from a human agent in this conversation.
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Is that what you were looking for?
Stan P.
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Yes but I need to talk to a human because we have google sign on enabled
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Owen C.
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Hey there, happy to help. What was the old email associated with your current Clay account? and how many colleagues already have an account in your teams workspace?
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.