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Reviewing Rollover Credits - Expected 100k Verification Needed
Hi there! could you please check this, we should have 100k credits from rollover and now I'm seeing this. Ofcourse we just a lot already but should say 100k
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Hey Hugo, thanks for the message! Happy to look into this for you. Could you share a link to the workspace in question? I was unable to find a paid account under the email associated to your Slack profile. If your account didn't max out it's rollover allowance we can ensure they're added in.
Hugo··Thanks!
Hey Hugo! Thanks for reaching out. Your plan is set to renew in ~3 hours. This is when the credits will rollover. Your balance is for the current billing cycle. Once it resets, any credits left in your account will rollover. Here's a quick resource explaining how rollover works: https://www.clay.com/blog/introducing-clay-pricing-3-0-the-most-flexible-credit-system-on-the-market Let me know if this helps.
- Hugo··
well I started a run, credits are going to roll over now, but there's about 5k still qued
- Hugo··
Bo (.··Just a quick heads-up—you still have credits. All good on your end? Let me know if you need anything! 👍
- Hugo··
Hey Bo, yeah but they've been deducted from the new cycle instead of the old month because they're still running when the rollover happened
- Bo (.··
Yes but because your plan allows for 100k, they still rolled over. You were close to the limit of 100k, which is why you’re still seeing this reflected under your usage 😊 Let me know if you need any further clarification!
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!