Clay Icon

Hey! I need help with people searches missing records

Β·
Β·

Hey! I need help with people searches missing records

  • Avatar of Channeled
    Channeled
    APP
    Β·
    Β·

    When performing people searches, missing records can occur due to various reasons. Here are some steps to resolve this issue: 1. Check your search filters: Ensure you haven't applied any restrictive filters that might be limiting your results. 2. Be aware of limits: Clay may apply limits to search results, such as restricting the number of leads per company. This can cause discrepancies between the preview count and the actual imported leads. 3. Adjust your search parameters: Click on the source column in your People table to edit search parameters. This allows you to broaden your search without removing previously added contacts. 4. Review your criteria: Make sure your search criteria (job title, company, location, etc.) aren't too narrow. If you're still experiencing issues after trying these steps, you may want to request human assistance for further troubleshooting.

  • Avatar of Channeled
    Channeled
    APP
    Β·
    Β·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.