Trying to use Clay for the first time and had some trouble (not becaus...

Trying to use Clay for the first time and had some trouble (not because of Clay i done a few things wrong), Is it possible to start my credit again? or if i can talk to someone about what i accidently done. This was my first day properly using Clay. Also my second question is: I am trying to input the company name into the personalised first line, Am i able to instruct Ai to start with "I love how" and then input the company name and then create a personalised first line? So far i know how to get Ai to start with "I love how you" in prompt, but i dont know how to make Ai input the company name automatically inside the personalised first line