Troubleshooting Google Workspace Account Connection to Clay

Saumya S.

I am trying to connect my google account to clay seeing this message. I am using workspace account

7 comments

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There could be a few reasons for the error message when connecting your Google Workspace account to Clay. Here are some steps to troubleshoot: 1. Clear your browser cache and refresh the page. This often resolves persistent error messages in Clay. 2. Double-check that you're following the correct process to add a new integration account: • Go to Settings > Connections • Click "+ Add connection" • Search for and select Google • Follow the on-screen instructions to authenticate 3. Ensure you're using the correct Google Workspace account credentials during the sign-in process. If these steps don't resolve the issue, you may need more specific assistance. In that case, please request human support by clicking on "Talk to a person" for further help.
Sources: Connect an Account Workspace administration documentation | Documentation | Clay University
Owen C.
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Hey there, thanks so much for reaching out! Apologies for the inconvenience, our team is aware of the issue, and I’m escalating this further to help move things along more quickly. If you have any other questions in the meantime, feel free to let us know, we're here to help!
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Saumya S.
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It's still unresolved
Owen C.
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Hey there, apologies for the bump, this is still being investigated, we appreciate your patience. :)
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Saumya S.
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hi this is not solved yet
LuisArturo
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Sorry for the delay here the team is still looking into this issue.
Bo (.
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Hey! This is now fixed — you should be able to authenticate again and use Google Docs with Clay. Just make sure to re-authenticate and select the specific files or folders you want Clay to access. Once that’s done, everything should work as expected. Let me know if you run into anything else.
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