Hi there, we have two entities each with their own Clay account: Main: https://app.clay.com/workspaces/315526 Secondary: https://app.clay.com/workspaces/297638 We're looking to close the 2nd account but we have 4k credits left on it - is there any way to move those credits over to our main so they aren't lost? Thanks!
I understand you'd like to transfer 4,000 credits from your secondary account to your main account. While we don't have a direct way to transfer credits between accounts, I'd recommend reaching out to us at support@clay.com so we can help find the best solution for your situation.Credits are tied to individual accounts and normally roll over within the same account up to 2x the monthly credit limit. Let's work together through email to explore the best way to handle your remaining credits before closing the secondary account. Sources: Clay Credits Overview - Clay University FAQ | Clay.com Credit Rollover After Cancelling or Downgrading Subscription
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Hi Dennis, thank you for reaching out. It does not seem like there were 4000 credits in the other account, rather it seems like all the credits were used, as shown below: https://downloads.intercomcdn.com/i/o/w28k1kwz/1262625992/6fc400487d81edfbdbb3db8653ba/CleanShot+2024-11-22+at+15_27_55%402x.png?expires=1732309200&signature=baf85c2e1bd7b4f8ced1d3d476a390bab937494e53e91cba807bb1196ce20a72&req=dSIhFM98mIhWW%2FMW1HO4zf5YtzofFYm1PDeRVivKyhqj8vixEQCyZxOIfAol%0AHw6y%0A Please let me know if this is the wrong account!
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