Error Adding Google Sheet in Assignment 5 - Need Support Help

Ellen M. · 2025-12-02T11:31:42.476Z

Hi Support - I'm getting an error (from Assignment 5 from Cohort 29) when I try to add a google sheet to update. I've made the google sheet public, and tried refreshing a few times. Thx for your help! cc @Izzy https://clayrunhq.slack.com/archives/C09U3JW34NN/p1764603387177499

Error Adding Google Sheet in Assignment 5 - Need Support Help | Clay

13 comments

· Sorted by Oldest

Clay Support
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This error usually means the Google Sheets account isn’t connected properly in Clay. Make sure you’ve added your Google account in Clay by clicking “Add Enrichment,” searching for “Google Sheets,” and signing in when prompted. After connecting, paste the sheet URL and select the correct sheet. If you’re still seeing the error, double-check that your plan supports Google Sheets integration (it’s not available on the free plan). [1] [2] [3]
Clay Support
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Is that what you were looking for?
Clay Support
APP
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If you still need help resolving the Google Sheets connection issue, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other errors you’re encountering?
Izzy
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Hey Ellen M. - was this resolved?
Clay Support
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There’s no info in the sources about whether your specific error was resolved. For Google Sheets “Lookup, Add, or Update Row” errors, make sure your Google account is connected in Clay, you have edit access to the sheet, and you’re on a paid plan (the integration isn’t available on the free plan). If you still see connection issues, you can ask to speak to a human for more help. [1] [2] [3]
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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If you still need assistance with the Google Sheets connection issue, I apologize for the inconvenience and am here to help. Would you like to share more details about what you’re trying to resolve or any other errors you’re encountering?
Ellen M.
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Izzy no it seems like a plan issue! (I followed up in the cohort thread) it’s telling me I don't have the right plan to connect my Google account
Clay Support
APP
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I understand this is frustrating. I’m routing you to a human agent who can assist with your plan and Google Sheets connection issue.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Andrew Q.
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Hey Ellen! Thanks for reaching out. Is this the 'Assignment 5' workbook? Let me know so I can look into this further for you!
Andrew Q.
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Hi Ellen! A couple quick notes: It looks like the connection issue is happening because your account is currently on the Free plan — Trial status only applies to newly created accounts for the first two weeks, and since yours was created back in July, it’s no longer in the Trial period.
Another thing to double-check is the General Access setting on your Google Sheet. Please confirm that it’s set to “Anyone with the link” rather than “Restricted”, as a restricted setting can prevent the connection from working.
When you have a moment, could you update that setting and then try the 'Lookup, Add, or Update Row' action again? Let me know if it works afterward and if not, I can look further. Thank you!
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
This error usually means the Google Sheets account isn’t connected properly in Clay. Make sure you’ve added your Google account in Clay by clicking “Add Enrichment,” searching for “Google Sheets,” and signing in when prompted. After connecting, paste the sheet URL and select the correct sheet. If you’re still seeing the error, double-check that your plan supports Google Sheets integration (it’s not available on the free plan). [1] [2] [3]
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help resolving the Google Sheets connection issue, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other errors you’re encountering?
Izzy
·
·
Hey Ellen M. - was this resolved?
Clay Support
APP
·
·
There’s no info in the sources about whether your specific error was resolved. For Google Sheets “Lookup, Add, or Update Row” errors, make sure your Google account is connected in Clay, you have edit access to the sheet, and you’re on a paid plan (the integration isn’t available on the free plan). If you still see connection issues, you can ask to speak to a human for more help. [1] [2] [3]
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need assistance with the Google Sheets connection issue, I apologize for the inconvenience and am here to help. Would you like to share more details about what you’re trying to resolve or any other errors you’re encountering?
Ellen M.
·
·
Izzy no it seems like a plan issue! (I followed up in the cohort thread) it’s telling me I don't have the right plan to connect my Google account
Clay Support
APP
·
·
I understand this is frustrating. I’m routing you to a human agent who can assist with your plan and Google Sheets connection issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Andrew Q.
·
·
Hey Ellen! Thanks for reaching out. Is this the 'Assignment 5' workbook? Let me know so I can look into this further for you!
Andrew Q.
·
·
Hi Ellen! A couple quick notes: It looks like the connection issue is happening because your account is currently on the Free plan — Trial status only applies to newly created accounts for the first two weeks, and since yours was created back in July, it’s no longer in the Trial period.
Another thing to double-check is the General Access setting on your Google Sheet. Please confirm that it’s set to “Anyone with the link” rather than “Restricted”, as a restricted setting can prevent the connection from working.
When you have a moment, could you update that setting and then try the 'Lookup, Add, or Update Row' action again? Let me know if it works afterward and if not, I can look further. Thank you!
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!