Support Tooling Issues and Resolution Update from George

@here George here - I head up our support team. We've had some issues with our support tooling this past week that caused a bunch of threads here to get missed. We truly apologize for this issue - we're working on getting all of your questions answered ASAP and we've also taken steps to ensure this doesn't happen again. We really appreciate your patience here, and please let us know if you have any question.