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Clay’s (not my) OpenAI API is down… Please fix this.

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Clay’s (not my) OpenAI API is down… Please fix this.

  • Avatar of Channeled
    Channeled
    APP
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    I apologize for the confusion, but it seems there might be a misunderstanding. Clay doesn't have its own OpenAI API. We integrate with OpenAI's services, but users typically use their own API keys. If you're experiencing issues, it could be related to your OpenAI API key or account settings. To troubleshoot: 1. Check your OpenAI API key at https://platform.openai.com/account/api-keys 2. Verify your usage limits at https://platform.openai.com/account/limits 3. Ensure your OpenAI plan meets our requirements (30,000 TPM for ChatGPT columns, 450,000 TPM for Claygent) If you need further assistance, please request human support by clicking "Talk to a person" in this chat.

  • Avatar of Jeremy R.
    Jeremy R.
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    Not helpful. I meant Clay’s OpenAI API key is triggering an error. Please connect me with a person.

  • Avatar of Anaum K.
    Anaum K.
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    Hello Jeremy! Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!

  • Avatar of Channeled
    Channeled
    APP
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