Hi Clay Team I have been asking for help for a table since 2 weeks now but the team isnt responding well to me at all For this Clay Table https://app.clay.com/workspaces/273820/workbooks/wb_8XYXgs5En6pA/tables/t_ypzjipUbe7fQ/views/gv_qMJn4XDCGmCA I am not getting slack notification whenever merge result column is empty I have been asking about it for days but someone from support replies to me in 4 hours until then the problem gets fixed and that becomes the end of story It becomes a matter of concern for a customer and questions the very reason for a support system
The issue with not receiving Slack notifications when your merge result column is empty is likely related to how your formula is set up. The formula may be assuming there will be a response for every row, causing errors when the merge column is empty. To fix this: 1. Add conditional logic to your formula with "if {{response}} exists..." so it only processes when data exists 2. This will prevent errors when the merge column is empty and should allow notifications to work properly For future reference, you can also set up conditional run settings to only trigger when all required variables are present, giving you more control over when notifications are sent. If you need immediate assistance, please request to speak with a human agent directly in this conversation.
Hi Yatin, sorry for the delays. The team replied in the other thread, so I’ll close this one. 😊 P.S. It helps to stay in the same thread so we can resolve the issue quicker. Thank you for being patient with us!
