Concerns About Lack of Support for Clay Table Issues

Hi Clay Team I have been asking for help for a table since 2 weeks now but the team isnt responding well to me at all For this Clay Table https://app.clay.com/workspaces/273820/workbooks/wb_8XYXgs5En6pA/tables/t_ypzjipUbe7fQ/views/gv_qMJn4XDCGmCA I am not getting slack notification whenever merge result column is empty I have been asking about it for days but someone from support replies to me in 4 hours until then the problem gets fixed and that becomes the end of story It becomes a matter of concern for a customer and questions the very reason for a support system