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Request to Unlock Locked Clay Account
My Clay Account got locked, can it be unlocked please? Email address is in thread
My Clay Account got locked, can it be unlocked please? Email address is in thread
Can I have my IP Whitelisted as I have to create client accounts often on the same IP
Your account was likely locked as part of our security measures to prevent spam usage of free trial credits. Since this requires review of your specific situation, you'll need to explicitly request a human agent in this conversation to help unlock your account.
We don't have specific information about IP whitelisting for creating client accounts. However, we can help you connect and manage accounts in Clay.To connect an account: 1. Go to Settings > Connections > Add Connection 2. Choose an account from the list and sign in 3. You can set it as default for future useFor managing existing accounts: 1. Navigate to Settings > Connections 2. Select the service to view associated accounts 3. Use the search bar to find specific accounts 4. You can edit account details or test connections as neededCould you provide more details about why you need to create client accounts frequently from the same IP? This will help us better understand your specific needs and provide a more tailored solution. Sources: Connect an Account Workspace administration documentation | Documentation | Clay University
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
Thanks Stefano! Are you able to whitelist my up so it doesn’t happen again? :)
Hi unfortunately, I do not have the ability to whitelist your IP, however when this error pops up again we will make sure to unblock your account. Sorry about this but there is not much I can do about this one!