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Trouble Adding ZoomInfo Account for Company Enrichment

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Hi - I'm having trouble adding my ZoomInfo account to try to enrich companies. Get "an error occured while creating the account"

Trouble Adding ZoomInfo Account for Company Enrichment | Clay

6 comments

· Sorted by Oldest

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To resolve this issue, you can try these steps: 1. Navigate to Settings > Connections 2. Find and select ZoomInfo from the list of services 3. Try adding your account again, making sure to: • Enter the correct credentials • Double-check all required fields 4. After adding the account, you can test if it's working properly by: • Locating your ZoomInfo account in the connections list • Clicking the "..." menu next to the account • Selecting "Test Connection"If you continue experiencing issues after following these steps, you may want to explicitly ask for human support in this conversation. Source: Workspace administration documentation | Documentation | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Nolan Sheridan
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Alison Clarke did you ever get this sorted? having similar issues now on my end
Nolan Sheridan
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Alison Clarke
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You have to have purchased a ZoomInfo API package 😕