Troubleshooting Tips for HG Insights Search Issues

Zain · 2025-11-14T17:43:57.784Z

I'm running into repeated issues running a search with HG insights. Is there a way to troubleshoot?

Troubleshooting Tips for HG Insights Search Issues | Clay

9 comments

· Sorted by Oldest

Clay Support
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For HG Insights search issues, try these troubleshooting steps:
Check for missing input errors - HG Insights may be missing data for specific tech stack products you're searching for. You can verify available products in their data directory.
If enrichments aren't running - Click the column header, hover over "Run column," and select "Force Rerun Column" to jumpstart stuck processes.
Use AI troubleshooting - Click any cell with an error and select "Troubleshoot with AI" for tailored debugging instructions based on the specific error type. [1]
Click into the specific error cells to see more detailed error messages that can help identify the root cause.
If you continue experiencing issues, please share the specific error messages you're seeing so we can troubleshoot further.
Clay Support
APP
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Did these troubleshooting steps help you out?
Zain
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no
Clay Support
APP
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I'm sorry to hear that the troubleshooting steps didn't resolve your issue. I'll connect you to a human agent who can assist you further.
Clay Support
APP
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·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Zain
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https://app.clay.com/workspaces/764987/workbooks/wb_0t5q8tibe5RgDfpSMVv/tables/t_0t5q91nM6UtUbhV9cNX
Zain
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Hi! I messaged a while ago and still need help with this and more issues sourcing my table. I renew tomorrow and will lose credits if this is not resolved ASAP
Ariana (.
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Hi Zain, thanks for reaching out. I'm not able to view the table from that link, was it removed? Can you please share the table and the trouble you're having?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
For HG Insights search issues, try these troubleshooting steps:
Check for missing input errors - HG Insights may be missing data for specific tech stack products you're searching for. You can verify available products in their data directory.
If enrichments aren't running - Click the column header, hover over "Run column," and select "Force Rerun Column" to jumpstart stuck processes.
Use AI troubleshooting - Click any cell with an error and select "Troubleshoot with AI" for tailored debugging instructions based on the specific error type. [1]
Click into the specific error cells to see more detailed error messages that can help identify the root cause.
If you continue experiencing issues, please share the specific error messages you're seeing so we can troubleshoot further.
Clay Support
APP
·
·
Did these troubleshooting steps help you out?
Zain
·
·
no
Clay Support
APP
·
·
I'm sorry to hear that the troubleshooting steps didn't resolve your issue. I'll connect you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Zain
·
·
https://app.clay.com/workspaces/764987/workbooks/wb_0t5q8tibe5RgDfpSMVv/tables/t_0t5q91nM6UtUbhV9cNX
Zain
·
·
Hi! I messaged a while ago and still need help with this and more issues sourcing my table. I renew tomorrow and will lose credits if this is not resolved ASAP
Ariana (.
·
·
Hi Zain, thanks for reaching out. I'm not able to view the table from that link, was it removed? Can you please share the table and the trouble you're having?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!