There are two possible reasons for your friend's account being locked: 1. If Aaron used a password to log in, he can try the "forgot password" option on the login page to receive password reset instructions via email.
2. The account may have been locked due to our security measures to prevent spam usage of free trial credits.If Aaron doesn't receive the password reset email, it's likely he used a different login method (like Google or SSO). In this case, or if the above steps don't resolve the issue, he'll need to ask for human support in this conversation.
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