Is clay down ?

Swagat P.

Is clay down ?

10 comments

Clay
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We strive for 99.9% uptime, measured monthly. Based on our records, there are no current service outages affecting Clay. If you're experiencing issues accessing our platform, it might be related to your local connection or browser. If problems persist, please let me know what specific issues you're encountering so I can help troubleshoot further.
Sources: Clay: Terms of Service Find high-intent accounts with long-term expansion potential | Clay
Bo (.
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Hey, Clay isn’t down—but let us know what issue you’re seeing and we’ll help you out. The more details you can share, the better.
Swagat P.
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Hi Bo
Swagat P.
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Here is the video explaining the issue.
Swagat P.
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Bo (.
Smit V.
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Hi Swagat, thank you for reaching out! This is happening because your free trial got expired. The email sequencing tools like LemList are available at Explorer Plans or above as indicated in this message at the top of the integration panel:
(199 kB)
So, please upgrade your plan to Explorer and things should work as normal afterwards! Let me know if you have any questions! - Smit
Swagat P.
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Hi Smit V. - it is not because of trail expiry. If that is the case, then the trial expired last year itself. Post trail expiry, you can’t add column I guess. However rest all existing function should work.
Swagat P.
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However I guess I found the issue, it is because of the HTML issue.
Swagat P.
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this is the content inside HTLL column - {{Email 1}}?.replace(/\n/g, “<br>“) .replace(/platform here/g, “<a href=‘https://bit.ly/create-skill-requirement’>platform here</a>“) .replace(/ (?![^<]*<\/a>)/g, “ “) .replace(/\n/g, “<br>“) .replace(/block time with me here/g, “<a href=‘https://calendly.com/rajdesai/proof-of-skill-introductory-call-clone?month=2025-06’>block time with me here</a>“) .replace(/ (?![^<]*<\/a>)/g, “ “)
Bo (.
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Glad you found the issue — sounds like it was related to the HTML formatting. Keep us posted if anything else comes up.