Troubleshooting Domain-Based People Search for E-commerce Stores | Clay

Troubleshooting Domain-Based People Search for E-commerce Stores

hey everyone, i have a problem with finding people at companies. I have a list of e-commerce stores and I'm trying to find people at those stores using domain. But for some reason in the preview I see people that work at KFC, PWC and other companies that are totally off the target. How do i fix this?

15 comments

Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Fedor K.
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https://app.clay.com/workspaces/352328/workbooks/wb_2MJ8kZzH3R8Y/tables/t_gTa9NQCZrD5C/views/gv_ppFnR8tndvZH
Fedor K.
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Clay S. Bruno R. Please help! i just ran out of all my credits! I just ran claygent on 10 rows but it decided to run on all table!!!
Fedor K.
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i never do it, i usually use openai key but for this client i haven't installed it yet and was just trying and testing the prompt, wtf
Fedor K.
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plz help
Fedor K.
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any updates?
Tanvi R.
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Hey there, thanks for reaching out. I just took a look at the Claygent column in your table and it shows you used 849 credits. I am refunding these credits to your account. https://downloads.intercomcdn.com/i/o/1176860699/9e1dffd1234398c1914e182c/CleanShot+2024-09-11+at+14_39_30%402x.png?expires=1726082100&signature=d7b0003a6710eef89b23129e5f077859cb30e4284cafb0a95dd4745ec447f175&req=dSEgEMF4nYdWUPMW1HO4zVWKLDBeytZSf%2Bnz0tzBkCvgCUY4U8l5nsx9LlM6%0AUNfW%0A Regarding the first question, could you share the table where your find people search is occurring and I can take a closer look?
Fedor K.
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excuse me, but i think you got it wrong, i purchased $349 plan through affiliate link so i got 12000 credits, then i ran 10 claygent rows with gpt4o mini, so it should have left me with 11990 credits. but now there are only 849 credits available in my account. how is that possible?
Fedor K.
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Tanvi R.)
Fedor K.
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even by the logic that there is in column run summary - i should have 11151 credits left
Fedor K.
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that's completely new account and i didn't use any enrichments besides this claygent
Tanvi R.
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Hey there, I just took a look in your account and am only seeing Claygent as the only enrichment column you've used so I am not sure where the remaining 11K credits went. If you select run info in the column menu it will tell you how many credits each enrichment used. I will need to check in our backend once our credit data has refreshed(which is every 24 hours) to see where the remaining credits went. Do you mind checking back in this time frame and we can get this issue resolved?
Fedor K.
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sure, no problem, let me know when you find out
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Fedor K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: