Strategies to Handle Data Size Limit in Text Rows

Ciaran E. · 2025-04-21T16:08:37.042341+00:00

what's the best way to overcome a text row where the data size exceeds the limit? I have a call transcript that is, I'd say, 10k words, that Clay rejects for being more than 8kb.

To handle a large call transcript that exceeds Clay's 8kb text row data size limit, you have a couple of options: 1. Use the "Get call transcript" action from the Gong integration. Enable the "Combine transcript text" option to merge the result into a single text block. 2. If the combined transcript is still too large, consider using webhooks to import the data. Webhooks have a payload size limit of 100KB per request, which should accommodate your 10k word transcript. If these options don't resolve your issue, you may need to split the transcript into smaller chunks or use a different method to store and process the data. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.

Sources: Import Data to Clay Using Webhooks Gong integration | Documentation | Clay University

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