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Clarification on Charges for Find with Google Search Feature
Do I get charged for using the “Find with Google Search” feature? It shows 0 credits but my credits reduced suddenly.
Yes, you may be charged even when no results are found. Different data providers have different charging policies - some will charge credits just for attempting to find results, regardless of whether they find anything or not. This means you can be charged even if the search returns zero results.
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Owen C.··Hi Theo, thanks for reaching out! I’m curious, where did you see the "Find with Google Search" enrichment listed as free or not requiring any credits? Typically, any Google enrichment costs 1 credit. Could you let me know which specific enrichment this was? Let me know! Would love to ensure this is cleared up. :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1295267455/0c449b78737be34f4d8be8035ccc/CleanShot+2024-12-12+at+14_33_29%402x.png?expires=1734033600&signature=1e4501e9558d18392be730c4931b4fd92ea5817cba872c760542aff1f673b3b5&req=dSIuE8t4moVaXPMW1HO4zf7gshsGzADNYu19ZCHhNGio6z694Ok0LvC7R6MV%0A1zvB%0A
Hey Theo! Thanks for bringing this to our attention! I've already raised this with the team to ensure that the charging process for credits is clearer moving forward. In the meantime, I've gone ahead and refunded you 413 credits for the table! If there's anything else I can assist you with, please let me know! 😊 Have a great Friday, Daniel
Theo K.··Thanks - so it is charged with 1 credit?
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
- Theo K.··
are you sure you gave me the credits? They are still 0.
Hey there, they have been added but you used up those for other enrichments. If there's anything else I can assist you with, please let me know! 😊 Have a great Tuesday, Daniel
- Theo K.··
Could you show me which?
Hey there, see attached the credit expenditure reports.
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!