Requesting Refund for Unanswered Runs in Gemini 2.0

Niklas S. · 2025-10-21 10:07:06.973189+00

With Gemini 2.0 I have >300 Runs that charged one credit but just came back with no answer. Rerunning them works so it's some error on your end or Gemini. How do I get these credits refunded?

Requesting Refund for Unanswered Runs in Gemini 2.0 | Clay

Clay Support
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I'm sorry to hear about the trouble with your runs and understand your frustration. I’m routing you to our human team now so they can assist you further with the credit issue.
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Niklas S.
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https://app.clay.com/workspaces/280246/workbooks/wb_0t3ggspe7m78N4Qrkv6/tables/t_0t3ggy02SNbvJ54Pj2j/views/gv_0t3ggy0FQdhxtxRGfdS
Niklas S.
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You can filter by setting Confidence column to 0
Niklas S.
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It's 1500 records with no answer
Niklas S.
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= 1500 Credits gone & no result.
Niklas S.
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7000 others worked with the exact same instructions. I guess related to Clay's specific timeout settings?
Mitch H.
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Hey Niklas, in this case I'm happy to offer a one time refund of 1500 credits! We reviewed your Claygent column run and identified that some rows temporarily returned “No Answer” due to a brief rate-limit event during processing. This happens when a large batch of requests briefly exceeds the model service’s concurrency limit.
Your data is intact — reprocessing those rows after a short delay (as you did) allows them to complete successfully.
We’re continuing to optimize throughput for large Claygent runs to reduce the likelihood of rate-limit throttling in the future.
Niklas S.
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At this point it's even more than 1.500. Can you fix the rate limits on your end?
Niklas S.
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I mean you already overprice me heavily. I can see what my query costed at Google and what it costs me to pay your for it using Clay Credits
Niklas S.
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The reason I am using Clay Credits is the rate limiting compared to my tier so I'd expect that this functions. Also don't think 1.500 is appropriate as I a) have spent more than that by now on failed runs caused on your end b.) costs me a lot of time to re run making the whole thing quite inconvenient
Niklas S.
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There is still 1100 open with No Answer
Mitch H.
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On my end I can't "fix" the rate limits as they’re tied to Clay’s service-level quota with Google’s model API. Beyond that, I've already refunded the 1500 credits - which is the amount you requested in your original message and the amount I am approved to refund. I'll pass on your feedback regarding our pricing to the team, but in this case there is not much I can do as the rate limits are set on Google's side.
Niklas S.
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Well, to some extent you can because you can batch the runs and decide what to send to Google at which point to not exceed the given quota. How should I proceed now with the 1100 remaining? What if I get "No Answer" again?
Mitch H.
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In this case I would proceed initially running 50-100 rows at a time and if they succeed you can increase the number until all of the rows have run successfully.

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