Help Needed: Issue with Looking Up Multiple Rows in Spreadsheet

Ana J. · 2025-12-13T22:28:31.868Z

Hi guys, look up multiple rows doesn't seem to work, and I'm stuck! Can someone please look into it.

Help Needed: Issue with Looking Up Multiple Rows in Spreadsheet | Clay

Clay Support
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I can help troubleshoot your Lookup Multiple Rows issue! This action searches another Clay table using these inputs: Table to Search, Target Column, Filter Operator, Row Value, and an optional Limit. [1]
Since I can't see your video, could you click into the specific cell where you're seeing the error? This will show more details about what's going wrong.
Also, try using Sculptor (top-right corner) - it's our free AI tool that can help build workflows and troubleshoot table issues quickly. Let me know what error details you see or if Sculptor helps!
Clay Support
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If you still need help resolving the Lookup Multiple Rows issue, I’m here to assist. Would you like to provide more details about the error or your setup so we can continue troubleshooting?
Ana J.
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I just realized it's asking me to upgrade, but i'm still supposed to be in clay Ai cohort up until tomorrow. In fact I'm working on the assighments due tomorrow! Besides the fact that i think that look up should be included in basic plan, Im literally still working on the assigments which should include the all extended plan until the end of the day tomorrow.
Clay Support
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I understand your frustration with the cohort timing! The Lookup Multiple Rows feature does require a Starter plan or higher. [1]
For your immediate assignment needs, try using Sculptor (top-right corner) - it's our free AI tool that can help build workflows and might offer alternative solutions for your lookup requirements.
If your cohort access should still be active until tomorrow, you'll need to speak with a human agent who can check your account status and cohort enrollment details. Just ask to speak to a human and they can resolve this access issue for your assignments.
Clay Support
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Is that what you were looking for?
Ana J.
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i tried and it wont' see it
Clay Support
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Since Sculptor isn't seeing your table, the issue is likely that Lookup Multiple Rows requires a Starter plan or higher. [1]
For your cohort assignments due tomorrow, you'll need to speak with a human agent who can verify your account status and ensure your extended plan access is still active. Just ask to speak to a human and they can resolve this billing/access issue quickly.
Clay Support
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Did that answer your question?
Ana J.
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this is crazy!
Clay Support
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I understand this situation is frustrating. Would you like me to connect you with a human agent? Or if you provide more details, I can continue to assist you.
Ana J.
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i tried and they are telling me they operate monday to friday
Clay Support
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You can also ask for help in our Slack community or schedule time with a Clay expert. [1] These options are available beyond regular business hours and might help resolve your cohort access issue for your assignments due tomorrow. [2]
The Slack community link and expert scheduling are at clay.com - just look for the community or expert options.
Clay Support
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Is that what you were looking for?
Ana J.
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NO, there is nothing that an expert can do, only someone from you team can unclock my account
Clay Support
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I’m sorry for the frustration you’re experiencing. I’ll connect you to a human agent who can assist with unlocking your account.

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