Issue with Unwanted Data Charges on Clay Subscription | Clay

Issue with Unwanted Data Charges on Clay Subscription | Clay

Clay Support
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I'm really sorry this happened, Jean-Paul. I completely understand how frustrating that must be. To help you with this, could you tell me a bit more about what happened? Specifically, what actions or enrichments ran that used up the credits unintentionally?
Jean P.
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I had built a rich table with people enrichment and work emails mostly for a specific industry. I didn’t spend much time analyzing it as it was just a test. I then bought the subscription and tried to refine and add different companies to this. Upon trying to alter limits it started to run once I saved a new setting. I went from ~4k credits to 0 in 1 min and got almost zero usable info for what I needed.
Clay Support
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I understand how concerning it is to lose credits so quickly. Would you like me to connect you with a human agent? Or if you provide more details about your table and settings, I can try to assist you further.
Jean P.
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Yes please.
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Jean P.
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https://app.clay.com/workspaces/930546/workbooks/wb_0t8gd6jXUa33F3x7iwS/tables/t_0t8gd6lvCjpodoZJU2J/views/gv_0t8gd6mJS6baZwAsQHp
Jean P.
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This is the unrefined table I was using to test prior to subscribing.
Jean P.
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Not sure if I should expect a follow up faster, but since it said someone would be with me soon, I figured I’d check back in again.
Andrew Q.
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Hey Jean! Due to privacy concerns, could you please reach out to us through the Support queue chat on our website(accessible through your Clay workspace homepage) or email us at: support@clay.com ? We'll pick it up from there-- thank you!
Jean P.
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I have emailed 🙂 Thanks Andrew Q.
Andrew Q.
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Do you mind sharing me any table link URL so I can locate your account and go from there? Your ticket may have been assigned to another agent and I understand this is something you want to figure out soon.
Jean P.
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https://app.clay.com/workspaces/930546/workbooks/wb_0t8gd6jXUa33F3x7iwS/tables/t_0t8gd6lvCjpodoZJU2J/views/gv_0t8gd6mJS6baZwAsQHp
Jean P.
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Does that work?
Andrew Q.
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Yup! Just responded.