Troubleshooting Clay Import Issues with Smartleads

Aaron W. · 2025-02-18T16:17:04.859781+00:00

Hi there! Import issue here: Im using clay to import leads into smartleads. Its not importing them and giving me a bounce count 1. any thoughts here?

A bounce count of 1 typically indicates that the lead is blocked in your Smartlead account. This can happen due to a few common reasons: 1. Duplicate Prevention: If "Allow Duplicates" is turned off in your Smartlead settings, the system won't add or update duplicate leads 2. Lead is Already Blocked: The lead may already be blocked in your Smartlead account 3. Account Limits: You may have reached your account's lead limit To resolve this, you can: ** Check your Smartlead account settings and enable "Allow Duplicate Leads Across Campaigns" if you want to manage duplicates manually ** Use the Lookup action in Clay to check if the lead already exists in your campaign * Set up conditional formulas to prevent adding leads that already exist

Source: Smartlead integration overview | Documentation | Clay University

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