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Trouble Signing Into Old Clay Instance After Domain Change | Clay

Trouble Signing Into Old Clay Instance After Domain Change

·Dec 16, 2024 02:28 PM·

Can someone help me, we moved from domains with our email, and can't seem to find a way to sign in to my old clay instance, even though we got redirect setup?

4 comments

· Sorted by Oldest

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If you're having trouble signing in after changing email domains, you have two options: 1. If you previously used password login: • First, log out of Clay completely • Click on "forgot password" on the login page • You'll receive an email with password reset steps at your new email address (if redirect is properly set up) 2. If you used another login method (like Google or SSO): • You'll need to reach out to our support team for assistance with updating your login methodPlease note that if you don't receive the password reset email, it likely means you used a different login method originally, and you should request human support to help resolve this. Source: Workspace administration documentation | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Owen C.
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Hi Björn, thanks so much for reaching out! I'm sorry to hear that the domain change is causing trouble with logging in. Could you please confirm the old email address you’ve been using to sign into Clay, as well as the new email you’d like it updated to? Looking forward to helping you get this resolved! :
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Hi Björn B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: