Assistance Needed: Help with Canceling Table and Credit Usage Issues

hey team - I just blew through a ton of credits accidentally and am trying to cancel the table. am attempting to stop multiple times, but it wont work. can you please assist? https://app.clay.com/workspaces/161098/tables/t_u3yvDiQjYgyq/views/gv_ZHuFjCq9ajKY

19 comments

Channeled
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To stop credit usage in your table, you can turn off auto-update in two ways:1. Click the three-dot icon beside your table name and select auto-update to turn it off. 2. Alternatively, click the Auto-update icon at the bottom right of your table, then select "Turn Off Table."These actions will prevent any further automatic updates and credit usage in your table. It's also a good practice to test enrichments on just a few rows before updating an entire table to avoid unexpected credit usage. Source: Auto-update and Auto-dedupe Table
Edmund C.
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im trying that
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Great, let me know if you need any further assistance or have any questions.
Edmund C.
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it's not working
Edmund C.
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human assistance please
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Owen C.
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Hey Edmund, thanks for reaching out! Looking into this now
Edmund C.
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here are the tables that are linked: https://app.clay.com/workspaces/161098/workbooks/wb_bFrQ75tAkKy3/tables/t_rhPZUob2kyQk/views/gv_TSnmaSiGqouw https://app.clay.com/workspaces/161098/tables/t_u3yvDiQjYgyq/views/gv_ZHuFjCq9ajKY
Owen C.
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Would you like to stop writing to the other table? The 'Candidate Ideas' table is now turned off so no credits are being spent anymore.
Owen C.
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For reference, if lots of data is causing some of the buttons (stop updates, or turn off entire table) to not take into affect immediately you can click into the column settings of columns that are using credits and turn off 'Auto Update' to indirectly turn a table off.
Edmund C.
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gotcha I did not know that
Edmund C.
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Thank you Owen C.. That inadvertently blew a ton of credits. What can we do about that?
Bo (.
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Hey Edmund, Happy to add it, but it'll be the only time we'll be able to do it for this error. Is that okay with you? How many was it?
Edmund C.
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Yeah I hope so. You can see those two tables that were linked. I had 14.6k and now have like 1.3k
Owen C.
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Hi Edmund, I'm happy to refund these credits this time, but please note this will be a one-time exception. I noticed there were approximately 23,000 rows being written to this table. I strongly recommend turning the table off completely before writing data into one with such high volume and automatic enrichments configured to run continuously. To turn a table off, click the button in the bottom-right corner and select 'Turn Off Table'. Or you can turn off individual columns by going into columns settings as mentioned above. Just refunded the credits! Let me know if you have any questions. https://downloads.intercomcdn.com/i/o/w28k1kwz/1261429484/a4574e1306389eb79f7172fd79d9/CleanShot+2024-11-21+at+18_10_40%402x.png?expires=1732232700&signature=d43d39f06b0924fbac2e5517e1bf40759e7e319a2fdb511e0251bb9322bb0379&req=dSIhF818lIVXXfMW1HO4zYnSkl59T2ZPk4vTkGA9kU%2Bkdoqqg%2BYjKFZuNP8o%0AMw36%0A
Daniela D.
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Hey Edmund! Thanks for the message. How can we support you today?
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Edmund C.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: