Urgent Request for Advance Credits After Accidental Usage

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I made a massive mistake and accidentally ran 4,000 contacts through a table that cost 25 credits per row. We are out of Clay credits for the next month now. Is there any way you can "front" us next month's credits before we get there? We have no intention of churning or running away with free credits, just trying to keep our other CRM use cases with clay operating for the next month. Workspace 12552

8 comments

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Arturo O.
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Hey John!! Thanks for reaching out and letting us know. Happy to help. cc Dorothy H. since I know there were some conversations she has more context on, and maybe has info for this.
John M.
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TY Arturo O. Dorothy H. any help is greatly appreciated 🙏
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Dorothy H.
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Hey John, re-upped your account for those contacts. Wondering if you'd be to connecting around credit usage and potential plan changes tho?
John M.
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Dorothy H. yes would be down to meet but I have the hardest time getting anyhting changed here. I think its worth a convo anyway!
John M.
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TYYYY!!!
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Hi John M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback John M.!