Credit Card Update Issue: Payment Pending for Invoice

·

Hi, I updated my credit card details on an existing account yesterday (>24hrs ago) and it's still reflecting as payment pending for the invoice and the card isn't updated. Can you please help me resolve this?

4 comments

Channeled
APP
·
·
👋 Hey there! Our support team has got your message - we'll be back in touch soon. If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bruno R.
·
·
Hi Rajat, thanks for reaching out. Taking a look at this now!
Bruno R.
·
·
Thanks for updating your payment information Rajat, I just tried to re-process the payment and the transaction was executed successfully! I hope this was helpful. If there's anything else I can assist you with, please let me know!
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.